Provide your information so we can keep you updated on all communication regarding your reservation.

Only complete this form when you are ready to book your reservation.

Within the form, you’ll select whether you’d like to:

• Book with Our Team (travel agent will complete booking)

• Book on Your Own (you will complete booking)

[Complete Guest Information Form]

• Book with Our Team :
  Chericka from Love + Leisure Boutique Travel will contact you directly to provide your quote, answer questions, and guide you through confirming your booking.

• Book on Your Own:
  You may proceed directly here: Book On Your Own

Love + Leisure will provide a personalized quote within 48 business hours (Monday–Friday).

Please note: weekends and holidays are excluded from the 48-hour timeframe.

• Your payment schedule is as follows:

• First Deposit: $200 per room (nonrefundable & nontransferable) due at time of booking (+ insurance if selected)

• Second Payment: 30% of package price due March 27, 2026

• Third Payment: 60% of package price due May 29, 2026

• Final Payment: Balance due August 27, 2026

• Flexible payment plans are available.

• Final payment is dueAugust 27, 2026

To make payments,

• Request a secure payment from Chericka at chericka@loveleisuretravel.com

or

• Use the Credit card authorization form

or

• Log into your account (this option is only available if you booked on your own).

UNLIMITED-LUXURY® INCLUSIONS
• Unlimited access to gourmet à la carte dining options without reservations required
• Unlimited international and domestic top-shelf spirits
• Unlimited natural fruit juices and soft drinks
• 24-hour room and concierge service
• Pool and beach wait service
• Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
• Daily maid service
• Endless daytime activities and live nightly entertainment
• Theme parties, oceanfront bars and entertainment venues
• No wristbands required
• All taxes and gratuities
• Free Wi-Fi in all areas of the resort

INDOOR/OUTDOOR ACTIVITIES
• Discounted green fees at nearby Gran Coyote Riviera Maya and El Camaleón Mayakoba Golf Course*
• One tennis court/tennis lessons
• Ping-Pong
• Two pickleball courts
• Pool volleyball
• Yoga
• Cocktail classes
• Dance lessons
• Golf simulator at sports bar

WATER SPORTS
• Kayaks
• Sailing
• Paddle board
• Water aerobics
• Pool volleyball
• Snorkeling*
• Water polo
• Catamaran*
• Scuba diving*
• Deep sea fishing*

*Additional charges may apply.

Absolutely!

PREFERRED CLUB
All Preferred Club suites offer the following additional amenities and services:
• Private Preferred Club Lounge with daily continental breakfast service, afternoon hot and cold hors
d’oeuvres, and exquisite desserts & fine liquors
• Preferred status and amenities
• Dedicated Floor Concierge service
• Pillow Menu
• Upgraded mini-bar service
• Upgraded bath amenities
• Complimentary 1 Day Pass access to the Hydrotherapy Circuit (one per guest, per stay)
• Exclusive access to rooftop restaurant, bar and infinity pool overlooking the ocean
• Balcony bath tub at Preferred Club rooms (except for Swim Out Preferred Club Rooms)

• Observatory Preferred Rooftop Bar | 1:00 p.m. – 8:00 p.m.
• For Preferred Club guests only.

Single Travelers ‐ Single occupancy rooms cannot be booked on the booking site site due to a limited amount of availability. Please reach out to your dedicated travel advisor, Chericka to book your single occupancy room.

December 29, 2025

Deposit Schedule

• First Deposit: $200 per room (nonrefundable & nontransferable) due at time of booking (+ insurance if selected)

• Second Payment: 30% of package price due March 27, 2026

• Third Payment: 60% of package price due May 29, 2026

• Final Payment: Balance due August 27, 2026

Yes! Flexible payment plans are available to make your reservation more manageable. We highly encourage making monthly payments to avoid a lump sum on the due date.

• First Deposit: $200 per room (nonrefundable & nontransferable) due at time of booking (+ insurance if selected)

• Second Payment: 30% of package price due March 27, 2026

• Third Payment: 60% of package price due May 29, 2026

• Final Payment: Balance due August 27, 2026

Request a secure payment from Chericka at chericka@loveleisuretravel.com

or

Use the Credit card authorization form

or

Log into your account (this option is only available if you booked on your own).

Payment Schedule:

Deposit: $200 per room non‐refundable deposit is required to secure a reservation.(plus the cost of insurance if chosen)

Second Payment: 30% of package price due March 27, 2026

Third Payment: 60% of package price due May 29, 2026

Final Payment: Balance due August 27, 2026

• From booking to arrival: $200 non-refundable / non-transferrable deposit

• Jul 12, 2026 to Aug 10, 2026 - a penalty of 20% will apply to your reservation.

• Aug 11, 2026 to Sep 9, 2026 - a penalty of 40% will apply toyour reservation.

• Sep 10, 2026 to ep 25, 2026 - a penalty of 100% will apply to your reservation.

• Sep 25, 2026 to arrival or No-shows will result in 100% penalty to your reservation.

No, it is recommended to use google.com/flights or Hopper app to arrange your own flights. These websites allow you set price alerts and book based on your preferred flight schedule.

• Guests should fly into Cancún International Airport (CUN). The resort is approximately 40–45 minutes away by transfer, which can be arranged through Love + Leisure.

Yes! Playa del Carmen is surrounded by amazing adventures; cenotes, Mayan ruins, catamaran sailing, and more.

Love + Leisure can help you arrange excursions to make the most of your trip or you can explore HERE.

We strongly recommend purchasing travel protection. This protects your investment in case of illness, unexpected cancellations, or travel interruptions. You’ll be able to select insurance during the booking process.

View Trip Protection from Classic Vacations HERE (must be added before balance is paid in full).

All bookings are subject to the Terms & Conditions provided on the Guest information form, with your quote, and in the booking process which include cancellation deadlines and penalties. Please review these carefully before booking.

This is the most common question we get from people traveling to Mexico. From breast milk, to live animals, to medicine, to cigarettes, or even gift bags for your wedding, etc. You need to be aware that if you are coming from ANY country outside of Mexico there will be some limitations on what you can bring into Mexico. The same goes for what you can take OUT of Mexico upon your departure. Because this is a CUSTOMS question it is best that you check with your nearest MEXICAN CONSULATE prior to your trip.

Here is a link to Mexican Consulates around the world: Mexican consulates around the world

Please be aware that we WILL NOT answer emails regarding CUSTOMS questions as we are not authorized to give official information. Please contact your nearest Mexican Consulate for details and documentation.

• For U.S. passport holders:

  • A valid passport is required with at least 6 months validity beyond your travel dates.

  • A tourist card (Forma Migratoria Múltiple) is provided upon arrival in Mexico and must be retained until departure.

  • Travelers to Quintana Roo (Cancún, Playa del Carmen, Tulum, etc.) are also required to pay a Visitax, approximately $18 USD per person, which can be paid online prior to travel or upon arrival. Proof of payment may be requested at the airport. (VIEW HERE)

  • VIEW FULL ENTRY REQUIREMENTS HERE

  • (Non-U.S. citizens should check requirements specific to their nationality.)

Guests have the option to add round-trip transfers between Cancún International Airport (CUN) and Secrets Moxché Playa del Carmen. Pricing is per person or per vehicle and subject to change until booked and paid.

[Complete flight form] if you purchased round trip airport transfers.

Provide flight information on the airport transfer form HERE (flight information will ONLY be accepted on the flight form)

• R/T Group Shared Non Stop Transfer Service to/from Playa del Carmen = $103.75 per person

  • Group transfer, meaning guests arriving or departing on the same flight or close to the same time, that can be mixed from the different existing terminals, may be placed in the vehicle together, with one hotel stop.

  • Personalized, bi-lingual greeting, assistance and baggage handling at airport for arrival.

  • Cold bottle of water

  • Baggage allowed: 1 regular size plus one carry on per person.

  • Maximum waiting time: 35 minutes

• R/T Standard Shared Multi-Stop Transfer Service to/from Playa del Carmen = $51.66 per person

  • No amenities

  • An average of three pick-ups or drop-offs to or from selected hotels.

  • Baggage allowed: 1 regular size plus one carry on per person.

  • Maximum waiting time: 1 hour

• R/T Concierge Service Private Vehicle Transfer to/from Playa del Carmen = $326.25 per car

  • Accommodates up to 6 passengers.

  • Non-stop service from airport to hotel.

  • Guests must arrive and depart on the same flight.

  • Vehicle capacities may vary.

*Transfer pricing subject to change until booked and paid*

If you need to make changes to your reservation (such as adjusting dates, room type, or guest details), please complete the Change Request Form here:
[ Tierra & Justin Change Form]

Please note:

• All changes are subject to availability.

• Additional costs may apply depending on the type of change.

• Change requests are not confirmed until you receive written confirmation from Love + Leisure. (changes can take up to 10 business days)

• No changes can be made after August 27, 2026.

Chericka from Love + Leisure will personally guide all clients, regardless of whether you select Book with Our Team or book on your own.

Email: chericka@loveleisuretravel.com

Phone: 425-610-9416